Our returns policy
We hope you are delighted with your Natty pieces. If, for some reason, you’re not completely head over heels in love with them, we do apply a 14 days right of return policy following the delivery date, provided they are unused, unaltered, unwashed, undamaged, and in their original packaging. We recommend that all original sales receipts be attached with all returns, or we will not be able to process them. Just so you know, all our products come with a label attached. Please do not remove the label or relevant seal from the purchased products should you wish to return them.
Unfortunately, we cannot take responsibility for shipping costs and lost packages, so please keep a record of your tracking number or proof of postage at the time of return. Once we receive your returned products, we will inspect and send you a notification that we have received them. If your return is approved, we will initiate a refund to your credit card or original method of payment. You will receive the credit within 5-8 working days, depending on your card issuer’s policies.
For all UK, Europe, Malaysia and rest of the World orders
If you wish to return an item, please send to:
Adam Arif Ltd
(Web Returns)
Space Station Swiss Cottage
48A Boundary Road
NW8 0HJ London
United Kingdom
Our exchanges policy
If you find that you’ve ordered the wrong size, colour or design, please return the unwanted item and place a new order. We’d love for you to have the best shopping experience with us, so if you run into any problems or need further information, you can drop us a line via hello@thenatty.co
For Dari Jauh EID 2021 collection, kindly email us at nadia@thenatty.co or hello@thenatty.co if you'd like to exchange an item.
No returns / refunds for Le Creuset and Staub items delivered to Malaysia.